Customer is responsible to report any damage within 7 day after receiving the item. Please take photos for record and send to us.All packing material should be kept for demage claim. We usually respond within 10 min during office hour. This item is in the category "Home & Garden\Furniture\Benches, Stools & Bar Stools". The seller is "goldenlotusinc" and is located in this country: US. This item can be shipped to United States.